Last updated: July 25, 2026 · Effective: July 25, 2026
Creative Power Group LLC, a Florida limited liability company (“Creative Power Group,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights and choices you have.
This policy applies to creativepowergroup.com and all of its subpages, to our email, phone, text message, WhatsApp, and chat communications, and to our sales, onboarding, and client-service activities. It does not apply to the websites of our clients or to any third-party site we link to.
The short version.
Please do not send us sensitive information. Our forms, chat, and text channels are not intended for Social Security numbers, government ID numbers, financial account numbers, health or medical records, biometric data, precise geolocation, or information about children. We do not ask for this information and do not knowingly collect it. If you need to transmit something sensitive as part of an active engagement, contact us and we will arrange a secure method.
We and our providers use cookies, pixels, tags, local storage, and similar technologies. They fall into four groups:
| Type | What it does | Can you turn it off? |
|---|---|---|
| Strictly necessary | Runs the site, keeps forms working, protects against spam and abuse, and remembers your privacy choices. | No — the site will not function correctly without these. |
| Performance & analytics | Measures traffic, page performance, and which pages lead to inquiries. Includes providers such as Google Analytics. | Yes — see the controls below. |
| Advertising & attribution | Measures which ads produce inquiries and allows us to show relevant ads to people who visited our site. Includes technologies from Google Ads, Meta, and LinkedIn. | Yes — see the controls below. |
| Functional | Supports embedded features such as scheduling, chat, and form tools provided by our CRM platform. | Partly — disabling these may break the feature. |
If you give us your mobile number and consent to be contacted, we may send you text messages about your inquiry, appointments, account, and — where you have agreed to it — our services and offers.
Mobile number and text-consent commitment. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you call, text, or message us on WhatsApp, we keep a record of the number, the date and time, and the content of the conversation so that we can follow up and maintain an accurate account history. WhatsApp is operated by Meta and your use of it is also governed by Meta's own terms and privacy policy.
Recording and transcription. We may record, transcribe, or summarize phone calls and voicemails for quality assurance, training, accuracy of records, and to improve our services. Florida and several other states require the consent of all parties to record a call. Where recording is enabled, you will be notified at the start of the call and you may ask us not to record or may end the call. If we begin recording calls on a routine basis, we will announce it on the call before recording starts.
Some of our chat, text, and phone interactions are handled in whole or in part by automated systems, including AI assistants. When you interact with one:
We do not use your personal information to make decisions about you that produce legal or similarly significant effects without human involvement.
If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Responding to your inquiry, providing a proposal, and performing a contract with you | Performance of a contract, or steps taken at your request before entering one (Art. 6(1)(b)) |
| Analytics, service improvement, security, fraud prevention, and business-to-business marketing | Our legitimate interests in operating and growing a business, balanced against your rights (Art. 6(1)(f)) |
| Non-essential cookies, advertising technologies, and electronic marketing where consent is required | Your consent (Art. 6(1)(a)), which you may withdraw at any time |
| Tax, accounting, and other legal obligations | Compliance with a legal obligation (Art. 6(1)(c)) |
We share personal information only in the situations below, and only to the extent needed.
We do not disclose your personal information to third parties for their own independent marketing purposes.
We do not sell your personal information for money, and we never have.
Some US state privacy laws define “sale” and “sharing” broadly enough to cover the use of advertising and analytics cookies that transmit identifiers to platforms such as Google and Meta for cross-context behavioral advertising. To be transparent: our use of those technologies may be treated as “sharing,” and in some interpretations as a “sale,” under those laws. You can opt out at any time by:
We do not knowingly sell or share the personal information of consumers under 16 years of age.
When we build or operate marketing systems for a client — a website, ad account, CRM, review system, chat widget, or AI phone agent — we process personal information about that client's own leads and customers. In that role we act as a service provider or processor, not as the business responsible for the data.
We keep personal information only as long as we need it for the purpose it was collected, plus any period required for legal, tax, accounting, or dispute-resolution purposes. Our general practice:
| Category | Typical retention period |
|---|---|
| Inquiries and leads that do not become clients | Up to 24 months after the last interaction |
| Client records, contracts, and deliverables | 7 years after the engagement ends |
| Invoices and financial records | 7 years, as required for tax purposes |
| Call recordings, transcripts, and voicemails | Up to 12 months |
| Text, WhatsApp, and chat conversation logs | Up to 24 months |
| Website analytics data | Up to 14 months |
| Marketing opt-out and suppression records | Retained indefinitely, so that we can continue to honor your opt-out |
When a retention period ends, we delete the information or de-identify it so that it can no longer reasonably be linked to you.
We use administrative, technical, and physical safeguards appropriate to the size of our business and the sensitivity of the information, including encryption in transit (HTTPS), access controls and role-based permissions, multi-factor authentication on business-critical accounts, vendor due diligence, and limiting access to the people who need it to do their work.
No website, system, or method of transmission is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any required regulator within the timeframes the law requires.
We are based in the United States and our service providers are primarily located in the United States. If you access our site or contact us from outside the US, your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.
Where we transfer personal data out of the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK Addendum, together with additional measures where needed. We have not appointed a representative under Article 27 of the GDPR because we do not currently offer services to individuals in the EEA or UK on a regular basis; if that changes, we will appoint one and update this policy.
Depending on where you live — including California, Florida, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, and other states with comprehensive privacy laws — you may have the right to:
If you are in the EEA or UK you also have the right to object to processing based on legitimate interests, to request restriction of processing, to withdraw consent at any time without affecting processing already carried out, and to lodge a complaint with your local supervisory authority or, in the UK, the Information Commissioner's Office.
Email contact@creativepowergroup.com with the subject line “Privacy Request,” or call 754-714-3530. Tell us what you would like us to do and give us enough detail to find your records.
This section supplements the rest of this policy for California residents, under the California Consumer Privacy Act as amended by the CPRA.
In the past 12 months we have collected the following categories of personal information, from the sources and for the purposes described in sections 1 and 4, and disclosed them to the categories of recipients described in section 6:
| CCPA category | Examples | Collected |
|---|---|---|
| Identifiers | Name, business name, email, phone, IP address, cookie IDs | Yes |
| Customer records | Billing contact and address, payment status | Yes |
| Commercial information | Services inquired about, proposals, engagement history | Yes |
| Internet or network activity | Pages viewed, clicks, referrer, session behavior | Yes |
| Geolocation data | Approximate city and region from IP address | Yes (coarse only) |
| Audio and electronic information | Call recordings or transcripts, chat, SMS, and WhatsApp content | Yes |
| Professional or employment information | Job title, industry, company size | Yes |
| Inferences | Likely interest in a service or fit for an engagement | Yes |
| Sensitive personal information | Government IDs, financial account numbers, precise geolocation, health, biometrics, racial or ethnic origin, contents of private communications not directed to us | No |
| Biometric information | Fingerprints, faceprints, voiceprints | No |
| Education information | Records covered by FERPA | No |
We do not use or disclose sensitive personal information for purposes that would require us to offer a “Limit the Use of My Sensitive Personal Information” choice. We do not sell personal information for money; see section 7 regarding advertising technologies and how to opt out. We have not sold or shared the personal information of consumers we know to be under 16.
Shine the Light. California Civil Code § 1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.
Our website and services are built for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, email us and we will delete it promptly.
Our site links to and integrates with services we do not control, including Google, Meta, LinkedIn, WhatsApp, scheduling tools, and our CRM platform. Once you leave our site or interact with an embedded third-party feature, that provider's own privacy policy governs. We are not responsible for their content or practices, and we encourage you to read their policies.
We may update this policy as our business, technology, or the law changes. When we do, we will revise the “Last updated” date at the top. If the changes are material, we will provide a more prominent notice — for example, a banner on the site or an email to clients. Your continued use of the site after an update means you accept the revised policy.
For any question, request, or complaint about privacy:
See also our Terms of Service. This policy is written to describe our actual practices; if you believe anything here does not match what you experienced, please tell us and we will look into it.